Service Packages
Solutions, tailored to you
Keeping your assets up and running requires regular, scheduled maintenance, new parts, and fresh components. With our range of service packages, we bring our experience, technical knowhow, 24/7 emergency support, and global network of Service Hubs and travelling engineers to our customers to keep them running, wherever they may be. Our service packages are designed to help you get the most out of your fleet.
Services Package Features
All features are available in custom packages.
Platinum | Gold | Silver | ||
|---|---|---|---|---|
| Vessel Operation Manual | Startup and Shutdown manual | |||
| Vessel Operation manual | ||||
| Training | Familiarisation training | |||
| Maintenance training | ||||
| Nautical training | ||||
| Digital Services - Triton | Data availability | |||
| Data insights | ||||
| Data analysis & advice | ||||
| Digital Services - MMS | Detailed asset database | |||
| DMMS Basic | ||||
| DMMS Pro | ||||
| Spare Parts | Start up package with spare parts | |||
| Annual replenishment of consumable parts | ||||
| Docking spares & critical parts | ||||
| Technical Assistance | Bi-annual vessel condition assessment | |||
| Pre-docking survey & docking assistance | ||||
| Remote assistance | ||||
Different operations have different needs. Damen Service Packages come with options to fit your fleet.
Solutions that fit your fleet
Our Platinum Service Package
Getting you going
The Platinum package offers a stress-free start up that helps you and your crew get the most out of your Damen asset. It includes comprehensive crew training, a Vessel Operation Manual, an on-hand selection of planned and unplanned spare parts, and an annual resupply of consumable parts, as agreed. The Platinum package is designed to ensure that you have everything you need to get underway and maximise your uptime.
Getting you goingKeeping you going
The Platinum package takes the guesswork out of asset maintenance by providing crew training, while Damen Maintenance Management Solutions helps schedule and track vessel upkeep. Additionally, the Platinum package offers a bi-annual vessel condition assessment and a range of technical assistance provided by a Damen Service Engineer.
Keeping you goingDigital Services
The Platinum package delivers full access to Damen Maintenance Management Solutions (DMMS) and the award winning Damen Triton. This is a data integration platform that collects and compiles onboard data into one easy-to-use dashboard to provide insights and advice into operations, maintenance scheduling, operational metrics and potential cost savings, all based on data measurements, not only calendar or running hours.
Digital Services
Our Gold Service Package
Getting you going
The Gold package provides everything you need for a fast and efficient start up. Familiarisation and maintenance training prepares your crew to enable them to keep your asset running in top condition, and a selection of on-hand, planned and unplanned spare parts ensures maximum uptime.
Getting you goingKeeping you going
To ensure maximum uptime, our Gold package supplies an on-hand selection of parts to cover start up and unplanned maintenance. In addition, you will receive an annual replenishment of consumable parts, as agreed. To keep your asset in peak condition, a Damen Service Engineer will also perform a bi-annual vessel condition assessment to identify areas that need attention.
Keeping you goingDigital Services
The Gold package gives you basic access to your onboard data through our award-winning digital integrator Triton and Damen Maintenance Management Solutions (DMMS). These platforms offer you an easy-to-use way of visualising onboard data and the ability to gain insights and schedule maintenance based on data, not just running hours.
Digital Services
Our Silver Service Package
Getting you going
For those that are already familiar with Damen vessels, the Silver package supports your new asset by providing a selection of planned and unplanned spare parts to support your maintenance schedule and maximise uptime.
Getting you goingKeeping you going
In addition to spare parts provisions, onboard data can be downloaded and used by your crew.
Keeping you goingDigital Services
Working in tandem, Damen Maintenance Management Solutions and Triton give you access to a detailed asset database and the ability to download data generated by your onboard systems for interpretation and use in planning maintenance and visualising operations.
Digital Services
Our Custom Service Packages
Tailored to give you exactly what you need
Our Custom Service package puts you in the captain’s chair, allowing you to choose the level of support you need to maximise the operational efficiency, maintenance management, and uptime of your fleet. Customising your service package also helps you optimise your operations or service to your clients.
Digital Services
Our Custom Service package lets you choose the level of digital support you would like to have. Do you need a Triton function that is specific to your operation? Work with our digital team to develop an app that does exactly what you need it to do. From basic data access, to full insights and integration, we can help you get the most from your data.
Digital Services
Leave the service to us
Service packages ensure that your assets are being kept in peak condition by experienced Damen Services engineers.
