Technical Assistance

Worldwide support

Local Service Engineers

Damen Services Middle East understands that uptime is of critical importance in keeping your business functional and profitable. To assist your own support organisation, we offer our well experienced engineers from our ship Service Hub in the United Arab Emirates, to provide any technical assistance required.

This incorporates a broad scope of services such as commissioning of your equipment, warranty support, technical audits, problem diagnosis, problem solving, efficient drydocking assistance and preventive- and corrective maintenance.

Our local UAE field service engineers are always available at short notice and are supported by our project management, engineering and research departments to ensure the best assistance available. Our Middle East Service Hub, with offices in Sharjah and Dubai, offers support throughout the region.

Warranty support

Damen Services Middle East draws on Damen’s long track record of developing the standardised, proven vessels in its portfolio. As a result of this continual product evolution, we know our vessels inside out. With a listening ear towards our clients’ feedback, and with an up-to-date warranty database, we are able to conduct rapid root cause analysis – and thereby, deliver quick remedial solutions.

Understanding your need for optimal operability, uptime and warranty support are our primary goals. We maintain regular visits during the warranty period – regardless of whether there is an issue or not. Our dedicated service team in the UAE ensures clients have easy access to any information they may need.

Warranty engineers serve the Middle East

At Damen Services Middle East, we feel personally responsible for our products. Our dedicated Service Hub in Sharjah, UAE, covers the entire region. Here we maintain a full team of Warranty Engineers, as well as resident Feld Service Engineers who can attend any vessel quickly. Moreover, our Middle East ship Service Hub can rely on the knowhow and technical support of the entire Damen Shipyards Group. Damen has a strong relationship with subcontractors and equipment manufacturers, resulting in the most efﬁcient warranty support.

MY DAMEN

The online gateway to Damen Services in the Middle East

With the My Damen Portal you can access everything you need to know about your vessel, including technical information such as drawings, certificates and manuals. For Damen vessels in the Middle East region that are covered by warranty, My Damen provides an efficient, convenient way to submit claims and track their status. Simply complete the online form and our UAE Warranty Engineers will get to work on solving your problem.

All your interactions with Damen in the Middle East and associated documentation are recorded in your account, so it’s simple to manage every aspect of your purchase-related activities. You can easily retrieve invoices, track communication and check the status of orders, deliveries, quotation requests, warranty claims and parts returns.

Vessel health checks

At Damen, we view it as our responsibility to assist and advise you in getting the most out of your investment after buying a vessel. Using decades of knowledge and input gathered from our global network of clients, we understand how to maximise uptime and get maximum utilisation of planned maintenance time. At Damen Services Middle East, located in the UAE, we have a whole team of experienced and all-round Service Engineers who can advise you on the state of your equipment.

Troubleshoot in the entire Middle East region

Unfortunately, accidents happen, and equipment breaks down, but luckily enough Damen Services Middle East is near and able to get your vessel underway again, and at a competitive price. Our UAE Service Engineers know the machinery on board inside-out. And for safety- or emergency issues, a dedicated member of our Middle East Service Hub team is always available to support your business.

Caterpillar services for your equipment

Are you interested in condition-based maintenance for your Caterpillar equipment? Download the brochure and find out how we can support you.

Click to download

Do you have a question or need our assistance? Reach out to us!

Feel free to get in touch, free of obligations, and find out how we can support you.

View in Google Maps

Registered address: Plot HW7 688P, Al Jaddaf Dry Docks; Dubai, United Arab Emirates; Latitude: 25.2163621; Longitude: 55.3373136

Operational office: Plot HD 22, Hamriyah Free Zone; Sharjah; United Arab Emirates

Contact details: Phone +971 (0) 50 470 8969