How do I order parts?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"To order parts, or for any additional assistance, contact your account manager, whose contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"Once you have ordered parts, you can use your ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"MyDamen","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/digital-services/mydamen","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" portal to see the status of existing orders, and review your order history.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

How do I submit a general service request?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"General service requests can be submitted via your ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"MyDamen","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/digital-services/mydamen","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" portal. If you need further assistance, please contact your account manager whose contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"For emergencies, and severe technical or safety issues, please call our 24/7 global support line at +31 183 63 1339 to speak with an on-call specialist.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

Can you offer docking support?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"We do offer docking support. For information and assistance please contact your account manager whose contact information can be found in your ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"MyDamen","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/digital-services/mydamen","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

How do I get manuals, documents, and drawings for my vessel?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"If your Damen vessel was built after 2010 , your ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"MyDamen","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/digital-services/mydamen","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" portal has been preloaded with the documentation, manuals, and drawings for your vessel. If your Damen vessel is older, please contact your account manager for assistance.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"Your account manager’s contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

I have an older Damen vessel, can I get manuals, drawings, and documents for my vessel?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"We can generally supply manuals, drawings, and documents for older vessels. For more information, contact your account manager whose contact information can be found in your ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"MyDamen","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/digital-services/mydamen","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

Can I order parts for non-Damen products & vessels?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"We offer competitive pricing on parts and components for both Damen built, and non-Damen built assets. To place orders, please visit our ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"Parts & Components","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/keeping-you-going/parts-and-components","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" page or contact your account manager whose contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

What are your service rates?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Around the world, we offer fast, reliable, quality parts and service at competitive prices. For a service quote or for more information, contact your account manager whose contact information can be found in your ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"MyDamen","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/digital-services/mydamen","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

How do I look up technical information, drawings, and manuals for my vessel?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"With your ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"MyDamen","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/digital-services/mydamen","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" portal you can access everything you need to know about your vessel, including technical information such as drawings, certificates and manuals. ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"To find technical information, drawings, and manuals long into your MyDamen portal, select the ‘’Assets’’ tab. You should see a list of your Damen assets; select the asset you would like more information on. You will be taken to a page that has the technical specifications of the selected asset, across the top of the page select the ‘Documents’ tab to access your drawings and manuals, ‘Service Request’ to check your service request status, or ‘Parts’ to see new, pending, and completed part orders.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":" If you need assistance or information beyond what is in the MyDamen portal, contact your account manager whose contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

Can I extend my warranty?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Warranties are a fixed contract. However, under certain circumstances, a warranty extension can be arranged. Please contact your account manager for more information.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"In addition to warranty services, Damen offers a range of service packages that help you effectively service and maintain your assets throughout their lifecycle. To learn more, visit our ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"service packages","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/packages","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" page or contact your account manager. Your account manager’s contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

How do I submit a warranty service request?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"You can submit a warranty request in your MyDamen portal under the ‘Services’ tab. In MyDamen, you can also track the status of warranty and non-warranty service requests and part orders.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"For additional assistance, please contact your Damen account manager whose contact information can be found in MyDamen under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

What does a warranty cover?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Warranty agreements vary, for details of your specific warranty, please refer to your warranty contract. You can also contact your designated Damen project engineer or warranty engineer, whose contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

How do I schedule warranty service?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"You can request warranty service using your MyDamen portal. To do this, Log into MyDamen and select “service request” option located under the Services tab. If you forgot your MyDamen password, use the ‘reset my password’ option in the help menu on the sign in page.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"For further assistance, please contact your project engineer.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

Who do I contact about my warranty?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"In your MyDamen portal, you can find the names, photos, and contact information of your designated Damen team who are here to assist with any warranty questions you may have.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"Also in your MyDamen portal, you can file warranty requests and track the status of any previously submitted requests or orders.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

How do I check the status of my warranty request?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"In your MyDamen portal you can view the status of your warranty requests, part orders and much more.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

How can I get technical assistance when my warranty is expired?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"With or without warranty, we are here to support you. To file a non-warranty service request, log into your MyDamen portal and fill out the service request form. Your designated Damen team will get back to you with a quotation and a proposed scheduling.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

Where is Damen Services located?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Damen Services is a global company with service hubs around the world to give you access to our quick, reliable, and knowledgeable teams, regardless of what time zone you are in, or the scale of service required. ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"While our global network of service hubs and traveling engineers keep us globally connected to you, Damen Services is officially headquartered in Gorinchem, the Netherlands, just up the Maas River from Rotterdam.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"To find the hub nearest you visit our ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"service hub ","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/service-hubs","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":"page.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

Can Damen Services come to me to perform service work?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Damen Services engineers travel the world to serve our customers. Everything between the Northern and Southern polar regions, Damen Services will find a way to get you the help you need.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"To request a service, please submit a service request via MyDamen or contact your account manager.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

Does Damen Services have a representative near me?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Damen Services has a global service hub network that offers access to quick, local, and convenient service.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"To find the service provider nearest you and their contact information, please visit ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"service hub","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/service-hubs","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" page and select on the service location nearest you, or you can contact Damen Services via the contact us link.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

How do I contact the regional Damen Services provider near me?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"To contact your closest Damen Service provider, visit our ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"service hub","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/service-hubs","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" page select on the service hub nearest you. If you need further assistance, contact us, and we will put you in contact with your nearest services hub.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

I have a question, who should I call?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"If you already use the MyDamen portal, many general questions can be answered there. If you prefer to speak with your designated Damen Services team, you can find their contact information in your MyDamen Portal under the ‘People’ or ‘Support’ tabs.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"If you are not already a user of MyDamen and need assistance, please contact us.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

Can Damen Services engineers work in my local language?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Damen Services has a global network of service hubs manned by a local team. Often, but not always, we are able to work in your language of choice. If you would like to work in a particular language, let us know and we will do our best to accommodate.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

Can I get remote help from a Damen Services engineer?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Whether you need emergency support or help on a quick fix, Damen Services offer remote assistance over the phone, via WhatsApp video, or using SeaView smart glasses.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"Additionally, with Triton connected vessels, we can use collected data to support your request and get you going.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"For 24/7 emergency support please contact us at ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"+31183631339","type":"text","marks":[{"type":"underline"}]}]}]}

What are Damen service packages?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Damen service plans were developed with our customer’s range of needs and budgets in mind. For general information about our service plans, visit our ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"service package","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/packages","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" page.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"For more detailed information, contact your account manager, whose contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

How do I purchase a service package?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"To learn more about Damen service packages, visit our ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"service package","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/packages","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" page.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"To purchase, or discuss terms and conditions, contact your account manager whose contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

Who do I contact to about my existing service package?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"If you have questions about your existing service package, contact your account manager whose contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

Can I cancel my service package?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Depending on timing, changes and adjustments can sometimes be made to your service package.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"To discuss terms and conditions, contact your account manager, whose contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

How do I pick the right service package for my organization?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Damen Services offers a range of service packages that will get you going and keep you going throughout the lifecycle of your asset.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"For assistance selecting the right service plan for you, contact your account manager, whose contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"For general information about our service plans, visit our ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"service package","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/packages","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" page.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

Can Damen help me finance my vessel and service plan?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Damen offers a range of finance, charter & brokerage options. Contact us to discuss your needs.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"Our team is happy to help get, and keep, you going.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

Who should I about my Damen financing?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"If you have questions about your Damen financing, contact your account manager, whose contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

What is Damen Triton? How can it help me?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Damen Triton is an award-winning remote monitoring and operational insight system that consolidates and visualizes data collected from onboard sensors. Data collection allows for system operations to be easily monitored and understood, paving the way to a predictive maintenance model.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"Triton helps ensure that your vessel is operating at maximum efficiency and helps vessel owners, officers, and crew operate more safely, sustainably, and efficiently, saving time and money and increasing uptime of the asset. Triton is continuously being updated and improved with new technologies and features, to learn more about what Triton can do for you, ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"digital services","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/digital-services","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" page.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

What are CMMS and DMMS?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"‘Computerized Maintenance Management Systems’, for short, CMMS, are systems that help you plan your maintenance activities based on your chosen maintenance schedule (i.e.: preventive maintenance, condition-based maintenance, etc.).","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"Damen Maintenance Management Solutions (DMMS) use your ship’s system data and connective capabilities to offer you an enhanced maintenance management experience that is easy to use and highly automated. For More information visit our ","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]},{"text":"digital services","type":"text","marks":[{"type":"link","attrs":{"href":"/services/lifecycle-support/digital-services","uuid":null,"anchor":null,"target":"_self","linktype":"url"}},{"type":"styled","attrs":{"class":""}}]},{"text":" page.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

What are connected ships?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Damen refers to vessels that can be remotely monitored, for example, using the award-winning Damen Triton, as ‘connected’ ships.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"The maritime industry is increasingly adopting systems and technologies that make crew and operations more connected, safe and efficient. Damen Services is an active participant in the modernization of the maritime industry and is always experimenting with, and introducing, new technologies that help crew, operators, and owners keep cost-effectively evolving toward the connected future of our industry.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

I forgot my MyDamen password?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Don’t worry, we all do.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"To reset your MyDamen password, go to the MyDamen login page and click the ‘Help’ button at the bottom of the login window.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

What can the MyDamen portal do for me?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Your MyDamen portal supports you during, and post-, warranty. In addition to tracking the status, and keeping record of your warranty, service, and part requests, MyDamen gives you on-demand access to important information about your asset, including technical manuals and drawings, records of past orders and quotations, and contact information for your Damen support team.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"For Damen vessels still under warranty, the MyDamen Portal provides a convenient and efficient way to submit claims and track their status. To file a warranty request, simply complete the online form in MyDamen and our warranty engineers will get to work.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

Can I place part orders in MyDamen?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"In a few clicks, you can order parts via MyDamen, or you can contact your dedicated account manager, whose contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph","content":[{"text":"To help you track your service and part orders, your MyDamen portal keeps a record of systems and equipment that Damen delivered or installed on your asset. This record helps quickly identify and provide quality spare parts at competitive prices.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]}]}

The information I am looking for is not in MyDamen, how can I get it?

{"type":"doc","content":[{"type":"paragraph","content":[{"text":"For any information that is not in your MyDamen portal, contact your account manager whose contact information can be found in your MyDamen portal under the ‘People’ tab.","type":"text","marks":[{"type":"styled","attrs":{"class":""}}]}]},{"type":"paragraph"}]}