Question 1

How do I order parts?​

Accepted Answer

To order parts, or for any additional assistance, contact your account manager, whose contact information can be found in your MyDamen portal under the ‘People’ tab.

Once you have ordered parts, you can use your MyDamen portal to see the status of existing orders, and review your order history.

Question 2

How do I submit a general service request?

Accepted Answer

General service requests can be submitted via your MyDamen portal. If you need further assistance, please contact your account manager whose contact information can be found in your MyDamen portal under the ‘People’ tab.

For emergencies, and severe technical or safety issues, please call our 24/7 global support line at +31 183 63 1339 to speak with an on-call specialist.

Question 3

Can you offer docking support?​

Accepted Answer

We do offer docking support. For information and assistance please contact your account manager whose contact information can be found in your MyDamen portal under the ‘People’ tab.

Question 4

How do I get manuals, documents, and drawings for my vessel?​

Accepted Answer

If your Damen vessel was built after 2010 , your MyDamen portal has been preloaded with the documentation, manuals, and drawings for your vessel. If your Damen vessel is older, please contact your account manager for assistance.

Your account manager’s contact information can be found in your MyDamen portal under the ‘People’ tab.

Question 5

I have an older Damen vessel, can I get manuals, drawings, and documents for my vessel?

Accepted Answer

We can generally supply manuals, drawings, and documents for older vessels. For more information, contact your account manager whose contact information can be found in your MyDamen portal under the ‘People’ tab.

Question 6

Can I order parts for non-Damen products & vessels?​

Accepted Answer

We offer competitive pricing on parts and components for both Damen built, and non-Damen built assets. To place orders, please visit our Parts & Components page or contact your account manager whose contact information can be found in your MyDamen portal under the ‘People’ tab.

Question 7

What are your service rates?​

Accepted Answer

Around the world, we offer fast, reliable, quality parts and service at competitive prices. For a service quote or for more information, contact your account manager whose contact information can be found in your MyDamen portal under the ‘People’ tab.

Question 8

How do I look up technical information, drawings, and manuals for my vessel?

Accepted Answer

With your MyDamen portal you can access everything you need to know about your vessel, including technical information such as drawings, certificates and manuals.

To find technical information, drawings, and manuals long into your MyDamen portal, select the ‘’Assets’’ tab. You should see a list of your Damen assets; select the asset you would like more information on. You will be taken to a page that has the technical specifications of the selected asset, across the top of the page select the ‘Documents’ tab to access your drawings and manuals, ‘Service Request’ to check your service request status, or ‘Parts’ to see new, pending, and completed part orders.

If you need assistance or information beyond what is in the MyDamen portal, contact your account manager whose contact information can be found in your MyDamen portal under the ‘People’ tab.

Question 9

Can I extend my warranty?

Accepted Answer

Warranties are a fixed contract. However, under certain circumstances, a warranty extension can be arranged. Please contact your account manager for more information.

In addition to warranty services, Damen offers a range of service packages that help you effectively service and maintain your assets throughout their lifecycle. To learn more, visit our service packages page or contact your account manager. Your account manager’s contact information can be found in your MyDamen portal under the ‘People’ tab.

Question 10

How do I submit a warranty service request?

Accepted Answer

You can submit a warranty request in your MyDamen portal under the ‘Services’ tab. In MyDamen, you can also track the status of warranty and non-warranty service requests and part orders.

For additional assistance, please contact your Damen account manager whose contact information can be found in MyDamen under the ‘People’ tab.

Question 11

What does a warranty cover?

Accepted Answer

Warranty agreements vary, for details of your specific warranty, please refer to your warranty contract. You can also contact your designated Damen project engineer or warranty engineer, whose contact information can be found in your MyDamen portal under the ‘People’ tab.

Question 12

How do I schedule warranty service?

Accepted Answer

You can request warranty service using your MyDamen portal. To do this, Log into MyDamen and select “service request” option located under the Services tab. If you forgot your MyDamen password, use the ‘reset my password’ option in the help menu on the sign in page.

For further assistance, please contact your project engineer.

Question 13

Who do I contact about my warranty?

Accepted Answer

In your MyDamen portal, you can find the names, photos, and contact information of your designated Damen team who are here to assist with any warranty questions you may have.

Also in your MyDamen portal, you can file warranty requests and track the status of any previously submitted requests or orders.

Question 14

How do I check the status of my warranty request?

Accepted Answer

In your MyDamen portal you can view the status of your warranty requests, part orders and much more.

Question 15

How can I get technical assistance when my warranty is expired?

Accepted Answer

With or without warranty, we are here to support you. To file a non-warranty service request, log into your MyDamen portal and fill out the service request form. Your designated Damen team will get back to you with a quotation and a proposed scheduling.

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