We believe in building a relationship with our customers and therefore we offer extensive warranty support. We visit our customers regularly during the warranty period whether there is a problem or not. And should a problem arise, Damen has the right procedures, people and skills to quickly solve it.
On delivery each customer is introduced to our warranty procedure and assigned a dedicated warranty engineer. That way, you can rely on us for everything you need.
A source for improvement
We know our vessels inside out. But, by keeping a detailed warranty database and listening to customer feedback, we can make an immediate root cause analysis in case customers need support.
Damen’s online warranty portal handles all your warranty requests. After you report a problem, your dedicated service manager will make contact and take action. The portal also provides an up-to-date overview of your requests, their status and the actions taken.
Take a closer look at www.damenservices.com