Question 1

Warranty conditions

Accepted Answer

What are the warranty conditions for my new Damen vessel?

Upon delivery of your Damen vessel, you are covered by a standard technical warranty that serves as the exclusive remedy for any defects or shortcomings in the vessel or its components.

Question 2

Delivery

Accepted Answer

Can Damen arrange for my vessel to be delivered to the location of my choice?

Upon completion of your vessel at the building yard, Damen Services takes full responsibility for organising the delivery to your preferred destination. This includes both own-keel and heavy-lift transport deliveries, depending on the vessel type, distance, and operational requirements. 

Flexible delivery modes: 

Own-keel delivery: Damen handles all port calls, agency contacts, bunkering, stores, planning, insurance, and technical support. 
Heavy-lift transport: Damen coordinates with third-party carriers, manages export documentation, and supervises loading and lashing operations. 
Fully Insured: Deliveries are arranged with full insurance coverage to protect you from risk or unexpected costs.
Turnkey Logistics: Damen manages all documentation, formalities, and contracts, ensuring a smooth and compliant process from shipyard to final destination.

Question 3

Crew training

Accepted Answer

Can Damen arrange for crew training?

Damen offers comprehensive crew training programmes tailored to each vessel and customer needs. These include theoretical and practical modules, on-the-job training, simulator-based instruction, and specialised operational courses. Training can be delivered on-site or in collaboration with maritime training partners and is often part of Damen’s integrated service packages.

Question 4

Local technical support

Accepted Answer

Does Damen offer technical support in my region?

Damen offers technical support globally, through a well-established network of Service Hubs and 24/7 assistance.

Damen Services operates twelve Service Hubs worldwide, including in the Middle East, Africa, Central and South America, and Asia-Pacific. These hubs are staffed with experienced engineers who can provide on-site or remote technical assistance at short notice. 

Damen’s technical support covers a wide range of services including: 

Technical audits and diagnostics 
Problem-solving and troubleshooting 
Docking assistance 
Preventive and corrective maintenance 
Repairs, refits, and system upgrades

This support is available throughout your vessel’s lifecycle, even after the warranty period has ended. 

24/7 availability 

Whether you need help during commissioning, routine operations, or in an emergency, Damen’s support team is available 24/7. You can also access assistance via the MyDamen portal, which allows you to submit service requests, track progress, and access technical documentation.

Question 5

Available maintenance options

Accepted Answer

What types of maintenance options are available for my vessel?

Damen offers a wide range of maintenance solutions tailored to your vessel’s operational profile, technical complexity, and lifecycle stage. These include: 

1. Preventive maintenance 

Scheduled inspections and servicing based on running hours, class intervals, or inspection results. These services aim to reduce downtime and extend equipment life. They include: 

Engine inspections and overhauls (top-end and major) 
Propulsion system checks 
Alignment and coupling inspections 
Flexible engine mount adjustments

2. Corrective maintenance 

Unplanned repairs and replacements in response to technical failures or wear. Damen’s global Service Hubs ensure rapid deployment of engineers and spare parts to minimise disruption. 

3. Condition-based & predictive maintenance (via DMMS) 

Damen Maintenance Management Solutions (DMMS) uses onboard sensor data to monitor system health and trigger maintenance only when needed. This reduces unnecessary interventions and helps prevent critical failures. 

 4. Maintenance execution & technical assistance

Damen provides on-site and remote support for: 

Technical audits and diagnostics 
Docking assistance 
Repairs, refits, and conversions 
Consultancy and lifecycle support

5. Long-term service agreements 

Customised contracts that bundle maintenance, spare parts, and technical support into a single package. These agreements are designed to optimise uptime and reduce lifecycle costs. 

6. Integrated Logistics Support (ILS) 

ILS includes maintenance planning, spare parts provisioning, and crew training. Vessels are delivered with a Computerised Maintenance Management System (CMMS) to streamline scheduling and documentation. 

Question 6

Vessel parts

Accepted Answer

Can I buy all the vessel parts I need at Damen?

Damen offers a comprehensive and globally supported spare parts service for both Damen and non-Damen vessels. Through our dedicated Parts Services, you gain access to: 

Full OEM spare parts coverage 

Damen supplies original equipment manufacturer (OEM) parts from leading brands such as Eriks, RKB Bearings, Caterpillar, Kongsberg, and many others. These parts are: 

Engineered for perfect fit and compatibility 
Built to withstand harsh marine conditions 
Compliant with safety and classification standards 
Covered under warranty when applicable

Easy ordering via MyDamen 

You can order spare parts quickly and securely through the MyDamen Portal, which provides: 

Access to technical documentation and vessel-specific part lists 
Real-time order tracking 
Direct communication with your dedicated parts coordinator

Global logistics & fast delivery 

Damen operates a central consolidation depot in the Netherlands and maintains a network of global service hubs. This ensures: 

Efficient bundling and packaging of shipments 
Delivery to any location worldwide 
Competitive pricing through economies of scale

 Initial provisioning & replenishment packages 

To minimise downtime, Damen offers: 

Initial Provisioning Packages tailored to your vessel’s operational profile 
Replenishment services to keep your inventory aligned with usage .

Question 7

After‑warranty support

Accepted Answer

Can Damen take care of technical issues and repair works after warranty?

Damen offers a comprehensive suite of aftersales services designed to support your vessel throughout its lifecycle. Once the standard warranty period (typically twelve months) concludes, you can continue to rely on Damen for: 

Technical assistance & repairs 

Damen provides 24/7 remote technical support for troubleshooting, system queries, and fault resolution. 
You can request on-site service engineers for inspections, repairs, or urgent interventions. 
Services include maintenance execution, repair and conversion, refits, and overhauls.  

Tailored maintenance & service agreements 

Damen offers long-term service agreements that bundle parts, maintenance, and technical support into a single, customisable contract. These agreements can include preventive maintenance, periodic audits, and digital maintenance management solutions (DMMS).

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